Refund Policy

1. 14-day money-back guarantee

If you are not happy with Vanel, ask for a refund within 14 days of your first payment, whether that is your first Pro payment (monthly or yearly) or a Lifetime purchase. You get the full amount back, including any tax you paid, and you do not need to give a reason.

2. Renewals

Pro renews automatically until you cancel. As a rule, renewal payments are not refunded. But if you forgot to cancel and have not used Pro since the renewal, write to us within 7 days of the renewal and we will consider refunding it.

3. Cancelling Pro

You can cancel Pro at any time on your account page. Cancelling stops future payments. You keep Pro until the end of the period you have already paid for, and the rest of that period is not refunded, except as described on this page or where the law requires it.

4. How to ask for a refund

Write to support@getvanel.com from the email address you bought with, or from your account’s email address, and tell us what you bought. You can also contact Polar at support@polar.sh.

Refunds go back to the payment method you used. How long they take to appear depends on your bank or card issuer.

5. What happens after a refund

When we refund a Lifetime purchase, its license key stops working. When we refund a Pro payment under the 14-day guarantee, we also end the subscription, so its key stops working and you are not charged again. Your account moves back to Free, and your projects stay on your computer.

6. Refunds made by Polar

As the seller, Polar may also refund a payment on its own, for example when a payment was made by mistake or fraudulently, or, within 60 days of the purchase, to prevent a chargeback (a payment dispute with your bank). When Polar refunds a payment to prevent a chargeback, it also ends any related subscription, and the license key stops working.

If something is wrong with a charge, please contact us or Polar before disputing it with your bank; it is usually faster. This does not affect any right you have with your card issuer.

7. Your AI provider’s charges

Vanel does not sell AI, so we cannot refund what your AI provider charges you, for example Anthropic or OpenAI. Please contact your provider about those charges.

8. Your rights as a consumer

This policy comes in addition to your rights under consumer law and does not limit them. Polar’s Buyer Terms also apply to your purchase.